Refund Policy
Effective Date: 10/19/2026
Our guarantee covers the quality and delivery of the document we prepare — it does not and cannot cover Walmart's decision on your appeal, which is entirely Walmart's call and outside our control or anyone else's.
When You're Eligible for a Fix or Refund
You may request a fix or refund if:
- You did not receive a completed draft document within 3 days of submitting your request, or
- The draft delivered does not reasonably reflect the information you provided (for example, it addresses the wrong issue, omits information you submitted, or is otherwise incomplete relative to what was promised for your order), or
- You were charged in error (such as a duplicate charge), or
- You were charged for a case in the restricted categories described in our Terms of Service (Section 2), where we told you the case needs a licensed attorney of your choosing instead of drafting it. Since no document was prepared, we refund the amount paid for that order.
How to Request One
For a document you received, email support@accountadvocate.com within 14 days of receiving it, with your order confirmation and a description of the issue. We will first offer to revise the draft to correctly reflect your submitted information. If a satisfactory revision isn't possible, we will refund the amount paid for that specific order. For restricted-category cases there is no draft to revise, so we refund the amount paid for that order directly.
If your document has not arrived within 3 days of submitting your request, first check your spam folder and the History page in your dashboard. If it is not there, email support@accountadvocate.com within 14 days after those 3 days end, with the email address you used at checkout. We will send the document or refund the purchase.
What Isn't Covered
- Walmart's decision to deny, approve, or otherwise act on an appeal — this is never grounds for a refund, because we do not and cannot control or predict it
- Inaccuracies in the draft caused by inaccurate or incomplete information you provided to us
- Change of mind after a completed document has already been delivered and accepted without a quality issue
Agency / Wholesale Orders
Refund requests for agency or wholesale accounts follow the same standard above, evaluated per individual case/document, not per bulk order.
Subscriptions (Monthly Plans)
You can cancel a monthly plan at any time in the Stripe billing portal: https://billing.stripe.com/p/login/aFa14p50K6Wp8hY5DL77O00. Cancelling stops future charges, and the plan stays active until the end of the billing period you have already paid for.
Renewal charges are not refunded. To avoid a renewal charge, cancel before the renewal date shown in the billing portal.
The first payment for a monthly plan follows the same eligibility rules as any other order (see "When You're Eligible for a Fix or Refund") and is handled by email as described under "How to Request One". It is not refunded automatically.
If you believe a renewal was charged in error (for example, a duplicate charge, or a charge after you cancelled), email support@accountadvocate.com with your order confirmation and we will review it as a charge made in error.