Refund Policy

Effective Date: 9/9/2026

Our guarantee covers the quality and delivery of the document we prepare — it does not and cannot cover Walmart's decision on your appeal, which is entirely Walmart's call and outside our control or anyone else's.

When You're Eligible for a Fix or Refund

You may request a fix or refund if:

• You did not receive a completed draft document within the timeframe stated at checkout, or
• The draft delivered does not reasonably reflect the information you provided (for example, it addresses the wrong issue, omits information you submitted, or is otherwise incomplete relative to what was promised for your order), or
• You were charged in error (such as a duplicate charge)

How to Request One

Email support@accountadvocate.com within 14 days of receiving your document, with your order confirmation and a description of the issue. We will first offer to revise the draft to correctly reflect your submitted information. If a satisfactory revision isn't possible, we will refund the amount paid for that specific order.

What Isn't Covered

• Walmart's decision to deny, approve, or otherwise act on an appeal — this is never grounds for a refund, because we do not and cannot control or predict it
• Inaccuracies in the draft caused by inaccurate or incomplete information you provided to us
• Cases in the restricted categories described in our Terms of Service (Section 2), where we referred you to an attorney instead of drafting — since no document was prepared, no fee is charged in the first place for the drafting service itself
• Change of mind after a completed document has already been delivered and accepted without a quality issue

Agency / Wholesale Orders

Refund requests for agency or wholesale accounts follow the same standard above, evaluated per individual case/document, not per bulk order.

Subscriptions (If and When Offered)

If we introduce a recurring-billing product, you will be able to cancel at any time through a mechanism at least as simple as sign-up, and cancellation will stop future charges effective at the end of the then-current billing period, consistent with FTC guidance on negative-option billing.

Contact

support@accountadvocate.com