Question 1

What is Account Advocate?

Accepted Answer

A set of tools that draft Walmart Marketplace documents — appeals, audits, notice translations, and more — for you to review and submit yourself.

Question 2

Is this legal advice?

Accepted Answer

No. Every product here is document preparation. You review what's generated, make any changes you want, and submit it yourself under your own account. Nothing here is a substitute for a lawyer.

Question 3

Will this guarantee Walmart reinstates my account or approves my appeal?

Accepted Answer

No one can guarantee that. What we deliver is a draft for you to review and submit yourself. The outcome is Walmart's decision, not ours.

Question 4

Why not just ask a general AI assistant myself?

Accepted Answer

You can, and for a rough first draft that's a reasonable instinct. A general assistant isn't built around Walmart's specific policies. Account Advocate's tools use a Walmart-specific knowledge base and a built-in check that flags certain case types (terminations, intellectual property and trademark claims, fraud allegations) as needing a licensed attorney of your choosing. We can't draft those cases or recommend an attorney. Every document is a draft for you to review, edit and submit yourself. It's document preparation, not legal advice, and Walmart makes the final decision.

Question 5

What cases do you turn away?

Accepted Answer

Anything involving an account termination, a Trust & Safety violation, counterfeit or authenticity claims, IP or trademark disputes, DMCA notices, or fund-recovery disputes. These need a licensed attorney, not a drafting tool, and we tell you that directly instead of charging you for the wrong service.

Question 6

Why won't you just help me polish the wording on a case like that?

Accepted Answer

Because "just the wording" on those cases can carry real legal weight, and we're not qualified to touch it — even lightly. We'd rather turn away the sale than pretend a template substitutes for legal judgment.

Question 7

How long does it take?

Accepted Answer

Most drafts delivered same day.

Question 8

Do you speak Chinese?

Accepted Answer

The tools do. You can submit your notice or details in Chinese, and every product explains its output back to you in Chinese alongside the required English document.

Question 9

What if I need more help than a single document?

Accepted Answer

The Business Plan of Action (BPOA) and Compliance Audit are designed to work together — audit first to catch problems early, BPOA if you're already facing a suspension.

Question 10

Do you offer refunds?

Accepted Answer

See our Refund Policy for the specifics.

Question 11

Can agencies use this for clients?

Accepted Answer

Yes — see the Partner Program for wholesale pricing and agency details.

Frequently asked questions

General

On what we don't do

Practical